Return & Refund Policy

If for any reason you are not satisfied with your order, we have implemented a straightforward return and refund policy to make the process as smooth as possible for you.

Return Policy

To initiate a return, please contact us at [email protected] within 7 days of receiving your order. When reaching out, kindly provide your order number, details of the item(s) you wish to return, and the reason for the return. Once we receive your request, we will guide you through the return process and provide you with the necessary instructions.

For a successful return, the item(s) must be in its original condition, unused, and in the original packaging. Please note that we reserve the right to decline a return if the item(s) show signs of use, damage, or alteration.

If your return is approved, we will issue a refund to your original method of payment within 3-4 business days. It’s important to note that shipping costs are non-refundable, except in cases where the return is due to an error on our part.

Refund Policy

In the event that you receive a damaged, defective, or incorrect item, please notify us at [email protected] within 7 days of receiving your order. To assist us in resolving the issue, kindly include photos of the damaged item(s), your order number, and a brief description of the problem. We will guide you through the return process and arrange for a refund or exchange.

Should you change your mind about your purchase and wish to cancel your order before it has been shipped, please contact us at [email protected] as soon as possible. We will issue a refund to your original method of payment within 3-4 business days.

Please be aware that gift cards are non-refundable and cannot be exchanged for cash.

International Returns

If you are an international customer and need to return an item, please contact us at [email protected] to initiate the return process. You will be responsible for any shipping costs associated with returning the item(s) to us. For your peace of mind, we recommend using a trackable shipping method and retaining proof of postage until your return has been processed.

Once we receive the returned item(s), we will issue a refund to your original method of payment within 3-4 business days. Please note that we do not refund any customs duties or taxes that may have been paid on the original purchase.

If you have any further questions or concerns regarding our return and refund policy, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure your satisfaction with every aspect of your shopping experience at Walesto.